Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a resolution.
Document the Issue
Take clear photographs of the product and the packaging, specifically highlighting any damage or discrepancies from your order.
Contact Support
Email our team at support@brokibakehouse.com with your order number and the attached photos within 24 hours of receipt.
Review Process
Our bakehouse team will review your claim within 1-2 business days to verify the issue and determine eligibility for a replacement or store credit.
Resolution Delivery
Once approved, we will immediately process a fresh replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing