Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How long will my baked goods stay fresh?
Our treats are best enjoyed within 3-5 days of delivery. To maintain peak freshness, store them in an airtight container at room temperature, or freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes, we ship across the country! We use expedited shipping methods to ensure your order arrives as fresh as the day it left our oven.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
Are there options for people with food allergies?
While we offer some gluten-free and nut-free recipes, all our products are prepared in a kitchen that handles wheat, nuts, dairy, and eggs. Please check the ingredient list on each product page for specific details.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours for a replacement or refund.
How do I reheat my Broki Bakehouse treats?
For that 'fresh out of the oven' experience, we recommend heating your cookies or brownies in a microwave for 10-15 seconds or in a preheated oven at 350°F for 2-3 minutes.